Mcgraw-hill Education

Perfect Phrases for Managers and Supervisors, Second Edition (Perfect Phrases Series)

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Description

The Right Phrase for Every Situation . . . Every Time

Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.

Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today€s workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for:

  • Setting a tone of mutual trust and respect
  • Dealing with difficult employees and delicate problems
  • Conducting interviews and performance reviews
  • Empowering your people
  • Disciplining workers or terminating employment
Technical Specifications
Manufacturer
McGraw Hill
Model
007174231XSRQ
Height
20.3 cm
Length
13 cm
Width
1.3 cm
Weight
2.31 kg
Release date
9 July 2010
Shipping & Delivery

Your order is shipped from the USA and delivered to your door in South Africa in 10–20 working days. All items are fully tracked.

Returns & Exchanges

We offer a 30-day return window. If something isn't right, contact our support team and we'll make it right.