Running time: 1 hour and 12 minutes. Howard Stern has aired 5 calls off this CD, and Crank Yankers has featured 1 call (track #11). This CD features 6 of the classic HIJACKED customer service calls, including 4 calls from people trying to track packages, an insurance company call, and one for an auto lube business. In September 2002 the LA Weekly reported that UPS has tried to stop Infestation Records from selling this CD and Customer Service Disasters! This is the 2nd of 4 CD releases. The first 3 are called Touch-Tone Terrorist and the 4th CD is called the Junkyard Willie Prank Call Tapes.