Bank 2.0: How Customer Behavior and Technology Will Change the

Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services

The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centres and smartphones have become mainstream for customers. But banks still classify these as alternative channels and maintain an organisation structure where Branch dominates thinking. Continued technology innovations, Web 2.0, social networking, app phones and mobility are also stretching traditional banking models to the limit. BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet all within the next 10 years.
Country USA
Brand Marshall Cavendish
Manufacturer Benchmark Books
Binding Library Binding
ItemPartNumber 39276
UnitCount 1
UPCs 823973050014
EANs 9789814302074
ReleaseDate 0000-00-00

Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services