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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)

R 1,071

or 4 x payments of R267.75 with Payflex

Availability: Currently in Stock

Delivery: 10-20 working days

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)

This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index.
Country USA
Manufacturer Call Center Pr
Binding Paperback
ItemPartNumber 10-38593
UnitCount 1
UPCs 643245034951
EANs 9780965909303
ReleaseDate 0000-00-00

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