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Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience

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Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience

Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more!
Country USA
Brand ICMI
Manufacturer ICMI
Binding Paperback
EANs 9780985461133
ReleaseDate 0000-00-00

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