Customer Satisfaction is Worthless Customer Loyalty is Priceless: How to make customers love you, keep them coming back, and tell everyone they know

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry

Customer Loyalty: How to Earn It, How to Keep It

Jeffrey Gitomer's Sales Bible: The Ultimate Sales Resource: Including The 10.5 Commandments of Sales Success

Simple Numbers, Straight Talk, Big Profits!: 4 Keys to Unlock Your Business Potential

Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney Institute Leadership Series)

Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Business Books)

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service