Customer Service: Career Success Through Customer Loyalty,

Customer Service: Career Success Through Customer Loyalty, Fifth Edition

Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success.
Country USA
Brand PEARSON EDUCATION
Manufacturer Prentice Hall
Binding Paperback
Warranty No
UnitCount 1
EANs 9780135063972
ReleaseDate 0000-00-00

Customer Service: Career Success Through Customer Loyalty, Fifth Edition