Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict
Please be aware orders placed now may not arrive in time for Christmas, please check delivery times.
Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict
Used Book in Good Condition
The renowned mediator William Ury and his coauthors offer tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. They explain how to diagnose and correct problems in an existing system as well as create and implement a new system where one does not exist. This four-phase process for working with disputants includes specific advice on involving the parties in diagnosing current problems, designing the system, and overcoming opposition to change.