Introduction to Help Desk Concepts and Skills

Introduction to Help Desk Concepts and Skills
- New
- Mint Condition
- Dispatch same day for order received before 12 noon
- Guaranteed packaging
- No quibbles returns
"Introduction to Help Desk Skills and Concepts" is designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively with a variety of customer situations; how to work with unrealistic or angry customers; how to gain satisfied customers through better listening; and how to use basic tools and technologies used in the customer support industry.
Country USA
Manufacturer McGraw-Hill/Irwin
Binding Paperback
EANs 9780078216770
ReleaseDate 0000-00-00

You might also like...