Lean Office and Service Simplified: The Definitive How-To Guide

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition

The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed

Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation (Business Books)

Lean Thinking: Banish Waste and Create Wealth in Your Corporation

The 4 Disciplines of Execution: Achieving Your Wildly Important Goals

The Lean Turnaround Action Guide: How to Implement Lean, Create Value and Grow Your People

Simple Numbers, Straight Talk, Big Profits!: 4 Keys to Unlock Your Business Potential

The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer