Many Unhappy Returns: One Man's Quest To Turn Around The Most

Many Unhappy Returns: One Man's Quest To Turn Around The Most Unpopular Organization In America (Leadership for the Common Good)

In 1997, the Internal Revenue Service was a much-maligned public agency mired in unprecedented scandal and crisis. [UNK] Servicing 132 million individual and 6 million business taxpayers, the IRS has by far the largest number of customers in the country. And for years, it also had the lowest approval rating. The power of this story is that if the IRS was turned around so dramatically, so can any other large organization. [UNK] Provides a fresh and informative perspective. Conveys the hopeful message that real, ongoing change is possible at the IRS - an outcome that affects every taxpayer. [UNK] Well-written narrative that directly addresses taxpayers' biggest gripes, and suggests a solution. [UNK] There is a potential market among IRS employees, which number about 100,000.
Country USA
Manufacturer Harvard Business Review Press
Binding Hardcover
ItemPartNumber 12312016_book_92
UnitCount 1
EANs 9781591394419
ReleaseDate 0000-00-00

Country	USA
Manufacturer	Harvard Business Review Press
Binding	Hardcover
ItemPartNumber	12312016_book_92
UnitCount	1
EANs	9781591394419
ReleaseDate	0000-00-00

Many Unhappy Returns: One Man's Quest To Turn Around The Most Unpopular Organization In America (Leadership for the Common Good)