Orchestrating Experiences: Collaborative Design for Complexity
Product Description
Orchestrating Experiences: Collaborative Design for Complexity
Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.
Technical Specifications
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