Service Management For Dummies (For Dummies Series)

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Product Description

A plain-English guide to managing IT from the customer's perspective

Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-usersâ€“both inside and outside the organizationâ€“is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices
This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

Country

USA

Brand

For Dummies

Manufacturer

For Dummies

Binding

Paperback

PartNumber

978-0-470-44058-2

IsAdultProduct

Height

9.25

Length

7.375

Weight

1.10010668738

Width

0.77

ReleaseDate

2009-05-15T00:00:01Z

NumberOfItems

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Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book

Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives

Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives