Service Management Made Simple

Service Management Made Simple

Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow their business, improve customer retention, and increase profitability. Service Management Made Simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer service experience, improving customer satisfaction, hiring and retaining quality employees, shop equipment, and financial analysis are covered in detail. Useful tools and references are included in the Appendix.
Country USA
Author Gregory Marchand
Binding Kindle Edition
Format Kindle eBook
IsAdultProduct
NumberOfPages 220
PublicationDate 2012-09-12
ReleaseDate 2012-09-12

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