☰

Business & Money

Summary: Uncommon Service: Review and Analysis of Frei and Morriss' Book

Summary: Uncommon Service: Review and Analysis of Frei and Morriss' Book

The must-read summary of Frances Frei and Anne Morriss' book: "Uncommon Service: How to Win by Putting Customers at the Core of Your Business".

This complete summary of the ideas from Frances Frei and Anne Morriss' book "Uncommon Service" shows that it's not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an everyday occurrence. This summary provides a guideline in five steps to establish the cornerstones for delivering uncommon service on an ongoing basis.

Added-value of this summary:
* Save time
* Understand key concepts
* Expand your knowledge

To learn more, read "Uncommon Service" and discover the key to developing excellence in your business.
Country USA
Manufacturer Business Book Summaries
Binding Paperback
ItemPartNumber 43239-14704
Model 43239-14704
ReleaseDate 2016-09-14
UnitCount 1
EANs 9782511042557

You might also like...

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

HBR's 10 Must Reads on Communication (with featured article

HBR's 10 Must Reads on Communication (with featured article "The Necessary Art of Persuasion," by Jay A. Conger)

Scaling Up: How a Few Companies Make It...and Why the Rest Don't (Rockefeller Habits 2.0)

Scaling Up: How a Few Companies Make It...and Why the Rest Don't (Rockefeller Habits 2.0)

The Four Steps to the Epiphany

The Four Steps to the Epiphany