Messages: The Communication Skills Book
That's Not What I Meant!: How Conversational Style Makes or Breaks Relationships
The Art of Persuasion: Winning Without Intimidation
Adversaries into Allies: Win People Over Without Manipulation or Coercion
Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
Conversationally Speaking: Tested New Ways to Increase Your Personal and Social Effectiveness
How to Win Friends & Influence People
Let's Get Real or Let's Not Play: Transforming the Buyer/Seller Relationship
The Four Agreements: A Practical Guide to Personal Freedom (A Toltec Wisdom Book)