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The Big Book of Customer Service Training Games (Big Book Series)

The Big Book of Customer Service Training Games (Big Book Series)

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Country USA
Brand McGraw-Hill Education
Manufacturer McGraw Hill
Binding Paperback
ItemPartNumber 2724335804444
Model 2724335804444
ReleaseDate 1998-09-22
UnitCount 1
UPCs 639785305712
EANs 9780070779747

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