Great Customer Service Over the Telephone (Customer Service Training Series)
Customer Service Training for Front Line Personnel (Customer Service Training Series)
Service Recovery Skills (Customer Service Training Series)
Yesterdays Today: A Journey into Philosophy
Coming Back Full Circle: Tandoori to Barbeque
Do two Rons make a Knight?: Men of Sussex
I Am Snamuh: My Journey with Autism and the Power it Gave Me.
Confessions of a Driven Man: The Adventures of a Drive Test Examiner