The Executive Guide to Call Center Metrics

The Executive Guide to Call Center Metrics
- Used Book in Good Condition
As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.
Country USA
Brand Robert Houston Smith Publishers
Manufacturer Robert Houston Smith Publishers
Binding Paperback
ItemPartNumber RKC2009300204
UnitCount 1
EANs 9781887355087
ReleaseDate 0000-00-00

Country	USA
Brand	Robert Houston Smith Publishers
Manufacturer	Robert Houston Smith Publishers
Binding	Paperback
ItemPartNumber	RKC2009300204
UnitCount	1
EANs	9781887355087
ReleaseDate	0000-00-00

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