The One to One Future
Magnetic Marketing: How To Attract A Flood Of New Customers That Pay, Stay, and Refer
The One to One Future: Building Relationships One Customer at a Time
Customer Experience: What, How and Why Now
Extreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits, Revised Edition
Return on Customer: Creating Maximum Value From Your Scarcest Resource