The Periodic Service Review: A Total Quality Assurance System for Human Services and Education

Recognizing that poor management practice, more than low wages or external factors, is responsible for inconsistency and lack of quality in service delivery, this practical book presents the research-validated Periodic Service Review (PSR) to improve staff training and supervision and to translate principles of effective management into concrete practices and procedures.

The PSR is both a system and an instrument, providing home, classroom, supported employment, or other service–setting applications. Using four integrated elements—performance standards, performance monitoring, performance feedback, and systematic training—program directors will be able to mobilize staff, maximize service provision, and meet goals and objectives.

No longer do those "who don't know how to manage" need to manage those "who don't know what to do!" Here is the ideal reference for all administrators and supervisors working in human services or educational settings.