Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence
| Country | USA |
| Brand | Random House Books for Young Readers |
| Manufacturer | Random House Trade Paperbacks |
| Binding | Paperback |
| ItemPartNumber | 9780375756788 |
| Color | Black |
| ReleaseDate | 2001-11-20 |
| UnitCount | 1 |
| EANs | 8601404762802 |