The Well-Managed Healthcare Organization

This book is the definitive resource on managing all aspects of a healthcare delivery organization-from attracting patients to improving the quality of care to managing the physical plant. This new edition includes extensively updated chapters on information systems, performance measurement and quality improvement, physician organization design, clinical support services, and nursing. Not strictly hospital-based, the book emphasizes the importance of the continuum of care and includes a new chapter on prevention and non-acute services. This practical guide includesnumerous graphs, charts, and figures. The first edition of this book won the prestigious American College of Healthcare Executives Hamilton Book Award.