Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience

Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Third Edition

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently

The Cleveland Clinic Way: Lessons in Excellence from One of the World's Leading Health Care Organizations VIDEO ENHANCED EBOOK: Lessons in Excellence from ... VIDEO ENHANCED EBOOK (Business Books)

The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer

Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations (Management & Leadership)

Patients Come Second: Leading Change by Changing the Way You Lead

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

Lean Thinking: Banish Waste and Create Wealth in Your Corporation

Creating a Lean Culture: Tools to Sustain Lean Conversions, Third Edition

Beyond Heroes: A Lean Management System for Healthcare