Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience

An American Sickness: How Healthcare Became Big Business and How You Can Take It Back

Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Third Edition

Creating a Lean Culture: Tools to Sustain Lean Conversions, Third Edition

The Checklist Manifesto: How to Get Things Right

Patients Come Second: Leading Change by Changing the Way You Lead

The Digital Doctor: Hope, Hype, and Harm at the Dawn of Medicine’s Computer Age (Business Books)

Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications