☰

What's the Secret?: To Providing a World-Class Customer Experience

Sold Out / Out of Stock

What's the Secret?: To Providing a World-Class Customer Experience

What's the Secret? gives you an inside look at the world-class customer service strategiesÂ of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
Country USA
Brand Wiley
Manufacturer Wiley
Binding Hardcover
ItemPartNumber 9780470196120
UnitCount 1
EANs 9780470196120
ReleaseDate 0000-00-00

You might also like...

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

Customers for Life

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Business Books)