Please make sure that your mobile device is compatible with the Withings Pulse(TM) Ox. Please charge it for at least two hours. After charging it, press the button for 15 seconds. At this point, it can take up to a minute for your Withings Pulse(TM) Ox to start.
iPhone (3GS or later), iPad (except the original iPad - App not iPad optimized) or iPod touch (4th generation or later), with iOS 6.0 or later and Internet access (mobile data or Wi-Fi). Bluetooth-enabled Android smartphone or tablet with Android 2.3.3 or later, Internet access (mobile data or Wi-Fi)
The product may not work if exposed to water
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Withings is committed to customer satisfaction. Review the User Manual for more information and troubleshooting tips or visit the Withings Pulse Help Center at vitrine.withings.com/us/withings-pulse-tech.html.