All mugs are 11 ounces and have a glossy finish. The text and image on each mug is very sharp - we do not allow poor quality mugs to leave the shop. The mugs are dishwasher and microwave safe because of the dye sublimation process that we use. This process chemically bonds the ink to the mug surface. You can expect your mug to last a very long time with regular use. Please note that the image is printed on one side of mug as pictured.