Dear customer.welcome to Segreto,
Segreto is a brand of creative flower pots,it focus on the product quality and the manufacture of detailed design,
it will bring the enthusiastic and positive attitude to every customer,
if you are looking for the creative flower pots,it's the best choice!
Every product will be checked carefully before shipment,and it will be good packaging to avoid damage in transit.
But with long-distance transportation,the package may be a little damaged which may cause flower pots unexpected problems.
So if you received damaged flower pots,please don't hesitate to contact us,
we can give you a full refund or a new replacement.
If nothing is wrong,we suggest you put the flower pot in a well-ventilated place for a few days because new flower pots are always little smelly.
In addition,We hope to know more about our customers' needs,
so it will be appreciative and pleasant if you have other suggestions about our products.
Thank you so much!Have a good day !