Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
Product Description
Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
- Used Book in Good Condition
This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.
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