Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
Out of Stock
Drama-Free Zone: How to Deal With Conflict at Work (Coaching for Success Series Book 2)
Out of Stock
The Asshole Survival Guide: How to Deal with People Who Treat You Like Dirt
Out of Stock
The Little Book of Victim Offender Conferencing: Bringing Victims and Offenders Together In Dialogue (Justice and Peacebuilding)
Out of Stock
Humble Inquiry, 3rd Edition: The Gentle Art of Asking Instead of Telling
Out of Stock
Difficult Conversations for Leaders Made Simple: Proven Methods to Reduce Anxiety, Deliver Honest Feedback Confidently and Build Trust to Inspire Change
R 1,091
Fierce Conversations: Achieving success in work and in life, one conversation at a time
Out of Stock
The Little Book of Transformative Community Conferencing: A Hopeful, Practical Approach to Dialogue (Justice and Peacebuilding)
Out of Stock
Loving Conflict: Creating Collaboration Where Others See Division
R 1,091
Don't Sweat the Small Stuff at Work: Simple Ways to Minimize Stress and Conflict
Out of Stock