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Business & Money

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Customer Relations

Conducting a Contact Center Assessment

Conducting a Contact Center Assessment
- Used Book in Good Condition
Using key areas of focus to include efficiency, effectiveness, capability and competitive differentiation, this book is designed to help managers identify opportunities for improvement by describing a step-by-step process for conducting a contact center assessment.

Country	USA
Author	Michael Cusack
Binding	Paperback
Brand	Brand: Online Customer Care
EAN	9781481865272
Edition	1st
Feature	Used Book in Good Condition
ISBN	1481865277
Label	Online Customer Care
Manufacturer	Online Customer Care
MPN	black & white illustrations
NumberOfItems	1
NumberOfPages	170
PartNumber	black & white illustrations
PublicationDate	2013-01-11
Publisher	Online Customer Care
Studio	Online Customer Care
ReleaseDate	0000-00-00

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