MORE Advice from a Call Center Geek!: Rethinking Call Center

MORE Advice from a Call Center Geek!: Rethinking Call Center Operations 2.0

"MORE Advice From a Call Center Geek!" takes a look at a new way of running today's high-end contact center. This is the follow-up book to the very successful "Advice from a Call Center Geek" call center operations book that was published in 2018."MORE Advice From a Call Center Geek!" is just that, MORE! The book has 60 additional pages of content from the original book that focus deeper on how to hire for culture, more games to play in your center, how to fix attendance issues and how to coach for quality. If we thought it would help you improve your call center, it's in the book!Tom Laird, the CEO of award-winning Expivia Interaction Marketing, 600 seat BPO call center guides you through the process of developing a world-class operation. Tom is also the creator and voice of the "Advice from a Call Center Geek!" podcast. Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it
Country USA
Manufacturer Expivia Press
Binding Paperback
UnitCount 1
EANs 9780578566634
ReleaseDate 0000-00-00

MORE Advice from a Call Center Geek!: Rethinking Call Center Operations 2.0